Seeking Happiness for People: 70 Years of Progress on Human Rights in China

A public complaints reporting system has been established and improved. The national public complaints information system links public complaints and proposals administrative organs at all levels with more than 90,000 functional departments, town and township governments and sub-district offices, and 41 departments of the CPC and ministries of the central government. A people's proposal soliciting system has been set up. China provides smooth channels through which people express their opinion, offers innovative ways of public supervision, and puts in place convenient and effective online platforms for citizens to offer their views and advice, express their demands, and participate in social management in an orderly manner.

The Experience of Fengqiao, a town in Zhuji City, Zhejiang Province, is a good example of successful dispute resolution, by which "trivial matters are solved in the villages, major problems are settled in the town, and no conflict are passed on to the higher authorities." This model is being rolled out. People's mediation is closely linked to and synergizes with administrative, industry-and profession-based, and judicial mediation, and a diverse conflict and dispute solving mechanism is being improved, so that people can solve their problems quickly and on the site. The NPC Standing Committee carries out examinations of law enforcement. The CPPCC actively explores and improves the democratic supervision system and offers criticism and suggestions regarding problems arising in implementation of the decisions made by the Party or government.

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