Airlines need to buck up service levels

Angry over repeated flight delays, fliers last Friday resorted to violence, attacking staff at the Baiyun airport in Guangzhou and causing damage to some facilities.

When the incident was reported online on Monday, most netizens condemned the violence even as they accused the airport managers of failing to placate properly the frustrated passengers.

The violence certainly deserves to be condemned and the police were right to detain three of the troublemakers.