Guangzhou's land and housing authority fared worst in a public appraisal of government departments, reports Information Times.

The Municipal Construction Committee registered the highest degree of public satisfaction and also saw the biggest improvement in its rating compared to a similar survey conducted last September, according to the Guangzhou Public Opinion Research Centre.

The Park and Forest Bureau, the Quality and Technical Supervision Bureau, the Local Taxation Bureau, the Industrial and Commercial Bureau and the Transportation Administration Committee also received better marks this year.

Some 30 per cent of the polled still complained of encountering the "four-hards" in dealing with government departments - "hard to access, hard to receive a smile, hard to get a pleasant reply and hard to get things done" - down from 42 per cent last year.

Aside from the State Land, Resources and Housing Administration Bureau, the Urban Planning Bureau and Guangzhou Customs also scored low marks, according to the to survey.

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