Sanya Phoenix International Airport wins global honors

Every year, the ASQ program, delivered in 41 languages in 84 countries, asks passengers for their views across 34 key performance indicators, including airport access, check-ins, security screening, restrooms, stores and restaurants. Each airport uses the same survey to create an industry database that allows them to compare themselves to other airports around the world. The program also aims at helping facilitate best practices among airport operators, according to Angela Gittens, director general of ACI World.

"The Sanya Phoenix International Airport has launched comprehensive, innovative measures and efforts for years to provide convenient and sincere service to our passengers," said Yang Ping, an official in the airport management.