AI adds to fake reviews on internet: researchers

NEW YORK -- The emergence of generative artificial intelligence (AI) tools that allow people to efficiently produce novel and detailed online reviews with almost no work has put merchants, service providers and consumers in uncharted territory, The Associated Press (AP) on Monday cited watchdog groups and researchers.

"Phony reviews have long plagued many popular consumer websites, such as Amazon and Yelp," noted the report. "They are typically traded on private social media groups between fake review brokers and businesses willing to pay. Sometimes, such reviews are initiated by businesses that offer customers incentives such as gift cards for positive feedback."

But AI-infused text generation tools, popularized by OpenAI's ChatGPT, enable fraudsters to produce reviews faster and in greater volume, according to tech industry experts.

"The deceptive practice, which is illegal in the United States, is carried out year-round but becomes a bigger problem for consumers during the holiday shopping season, when many people rely on reviews to help them purchase gifts," said the report.

The Transparency Company, a tech company and watchdog group that uses software to detect fake reviews, said it started to see AI-generated reviews show up in large numbers in mid-2023 and they have multiplied ever since.