China Eastern Airlines launches service desks for 2025 Winter Games

By WANG YING in Shanghai | chinadaily.com.cn | Updated: 2025-01-28 11:21
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China Eastern Airlines officially launched seven arrivals and departures service centers at airports in six major Chinese cities on Jan 27, in an effort to provide enhanced services to air travelers during the upcoming 2025 Harbin Asian Winter Games that is scheduled to kick off in Harbin, the capital of China's northernmost Heilongjiang province on Feb 7, 2025. [Photo provided to China Daily]

In addition to the arrivals and departures services, China Eastern has boosted flight transfer support. More than 100 staff members have been deployed at Shanghai Pudong International Airport, one of the country's largest aviation hubs by inbound and outbound traveling volume, to offer multilingual assistance at Terminal 1 and the satellite terminal.

It is also worth mentioning that the opening of this year's Asian Winter Games coincides with the Spring Festival travel rush, which began on Jan 14 and will last until Feb 22. To address the increased demand, China Eastern will introduce special guidance services for passengers with urgent transfer needs. International travelers with transit times under 80 minutes and domestic travelers with transit times under 60 minutes will receive personalized guidance to ensure a smooth travel experience.

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