ACI awards Qingdao Airport for exceptional service

Qingdao Jiaodong International Airport, the only 4F-level international airport in Shandong province, was recently honored by Airports Council International as one of the best airports in the Asia-Pacific region in the category of 25 to 40 million passengers per year.

This award reflects the widespread recognition of the airport's exceptional service by domestic and international passengers. It adds to the reputation of China's aviation industry, said Qingdao International Airport Group, which operates the airport.

The ACI's annual Airport Service Quality awards are globally recognized for celebrating excellence in customer experience. They are based on data collected from ACI's renowned Departures and Arrivals Surveys, which measure passenger satisfaction across various aspects of airport operations, according to the official ACI website.

Qingdao Airport has streamlined its check-in deadlines to enhance travel convenience, relaxing them to 40 minutes for domestic flights and 50 minutes for international flights before departure.

Additionally, the airport has introduced six "premium" services, including upgraded signage, priority check-in, and expedited security screening. For "express flights", the check-in deadline has been further relaxed to 38 minutes before departure, while passengers without checked luggage can check in as late as 35 minutes before departure. To meet passenger needs better and ensure a smooth travel experience, over 340 signs related to check-in, security, customs, retail and baggage claim have been reviewed and optimized. 

In 2024, the Qingdao Airport handled 193,000 flights, 26.18 million passengers and 279,000 metric tons of cargo. These figures represent year-on-year growths of 13 percent, 22 percent and 7 percent, respectively, marking historic highs since the airport's opening.