Date:18/04/2010
(Issued on April 18, 2010 by the Bureau of Shanghai World Expo Coordination)
Welcome to the World Expo 2010 Shanghai China (hereinafter referred to as "Expo 2010"). In order to protect the legitimate interests and rights of visitors and ensure a safe and orderly visit, the organizer of Expo 2010 (namely, the Bureau of Shanghai World Expo Coordination, hereinafter referred to as "the Organizer") has formulated these Terms and Conditions.
Article 1 Scope of Application
These Terms and Conditions are applicable to all visitors to Expo 2010, including those who enter the Expo Site with valid tickets and children at or below 1.2m at the time of entry, who are eligible for free admission.
Article 2 Operation Time
The operation time of the Expo Site shall be 9:00 - 24:00. The opening hours of the pavilions shall be 9:30 - 22:30.
Visitors shall enter the Expo Site before 21:00 and leave before 24:00 on the day of admission. Those with evening admission tickets may enter the Expo Site between 17:00 and 21:00.
Article 3 Orderly Entry
Visitors shall go through ticket pre-check, security check and ticket verification in an orderly fashion before entering the Expo Site. Those who refuse to cooperate may be denied entry by the Organizer.
For the purpose of public health and disease prevention and control, the Organizer may conduct necessary health examination on visitors entering the Expo Site.
Visitors with special admission tickets are required to present a valid ID at the time of ticket verification (see Annex hereto for types of valid IDs).
Children eligible for free admission and other visitors with mobility difficulties may only enter the Expo Site when accompanied by adults. Those under the influence of alcohol and the persons suffering from mental disorders are not allowed to enter.
Article 4 Prohibited Articles
In addition to explosive, flammable, radioactive and other hazardous items as well as articles prohibited by applicable laws and regulations of the People's Republic of China, visitors are not allowed to carry into the Expo Site any of the following articles:
(i) beverages in hard or soft packages, alcoholic drinks or any other liquids; with the exception of liquid milk products for babies and liquid medicines needed by patients, both of which can be carried in an appropriate quantity;
(ii) lighters, matches or other devices for ignition;
(iii)banners, posters, billboards, leaflets or any other promotional items;
(iv) motorcycles, light motor vehicles, bicycles, electric bicycles, motorized wheelchairs, scooters, skateboards, roller-blades, or similar tools for travel, with the exception of baby carriages, and manual or electric wheelchairs;
(v) animals, with the exception of guide dogs and other service animals;
(vi) delta wings, paragliders, hot air balloons, model airplanes, kites, or any other flying objects;
(vii) radio-controlled toys, walkie-talkies, or any other radio transmission equipments; or
(viii) any other items that may upset other visitors, or cause bodily injury or property damage to other visitors, or disturb the public order or security within the Expo Site.
Article 5 Exhibitions and Performances
Visitors may visit pavilions and watch performances in the Expo Site at no additional charge, unless otherwise specified by the Organizer or the Participants.
The Organizer and the Participants reserve the right to adjust the schedules, venues and contents of exhibitions or performances, provided that prior notice is given.
Article 6 Reservation
Visitors may make reservations in accordance with applicable rules for those pavilions and events that provide reservation services, and shall enter pavilions or event venues with their valid reservation vouchers through designated passages within the specified time period.
Article 7 Codes of Conduct
Visitors are required to observe public order within the Expo Site, and shall queue up to enter the pavilions or event venues. Visitors shall also comply with relevant rules of the Expo Site, pavilions and event venues and the instructions of the staff.
In the Expo Site, visitors are prohibited from:
(i) damaging any buildings, facilities or exhibits;
(ii) climbing over any buildings or fences;
(iii) vending or performing without permission;
(iv) conducting any exhibitions or promotional or fundraising activities without permission;
(v) smoking where it is not allowed;
(vi) behaving in a way that is explicitly prohibited by public signs; or
(vii) conducting any other activities that may upset or cause bodily injury or financial loss to other visitors, or disturb the public order and security within the Expo Site.
Article 8 Video or Audio Recording and Photography
Visitors are required to comply with the rules for video or audio recording and photography in the pavilions and event venues. They shall not behave in any way that may interrupt the exhibitions and performances, or disturb other visitors.
The Organizer and the Participants are entitled to videotaping, photographing and audio recording in the Expo Site and using the videos, photos and recordings thereof, including the images of visitors.
Article 9 Special Management Measures
In the case of adverse weather, high visitor density, technical problems and any other particular conditions, the Organizer and the Participants may adopt temporary measures to restrict the entry of visitors into the Expo Site, pavilions or event venues, or to evacuate visitors from the Expo Site, pavilions or event venues. Under such circumstances, relevant information shall be published by the Organizer in time.
Visitors are required to behave in accordance with the relevant information published by the Organizer and follow instructions of the staff.
Article 10 Visitor Services
Visitor Service Centers are available in the Expo Site, providing visitors with a range of services, including inquiries, rental, lost and found, first aid, mother-baby service, and assistance for lost persons. The centers also accept and process visitors’ complaints (service and complaint hotline: +86-21-962010).
The Expo Site is equipped with wheelchair-accessible facilities. Video Sign language and free rental of wheelchairs are available for the disabled.
Article 11 Applicable Laws and Languages
These Terms and Conditions are governed by the laws of the People’s Republic of China, and are available in five languages, namely, Chinese, English, French, Japanese and Korean. In case of any discrepancies among the different versions, the Chinese version shall prevail.
The Organizer reserves the right to interpret and amend these Terms and Conditions.
Article 12 Effective Period
These Terms and Conditions shall be effective between May 1, 2010 and October 31, 2010.
These Terms and Conditions shall be applicable during the soft operation of Expo 2010.
