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Customer service goes online

By Tuo Yannan | China Daily | Updated: 2011-09-19 07:58

Customer service goes online

Customer service goes online

A Sina Weibo logo on a wall inside an office building in Shanghai. The development of new media has forced companies to recognize their customer services should not be limited to stores or call centers, but should also expand online. Gao Yuwen / for China Daily

New media force businesses to find new ways to win customers' trust via the Web

Customer service goes online

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