'Voice of customers' fuels Jaguar Land Rover China

Upon entering the Jaguar Land Rover Shanghai office, people will be greeted by a wall filled with stories and photos, a bulletin board that celebrates not only company achievements but also the personal highs in employees' lives: recent weddings, newborn babies, and others.

The bulletin is an indicator of the company's culture - one where sales and growth statistics are not the primary goals but where greater emphasis is placed on striking a balance between the company's growth and the career development of every employee, according to Bob Grace, president of Jaguar Land Rover China.

He said this is also one of the reasons why the company has consistently shown resilience amid the slowdown in China's overall automotive industry.