What should I do if the goods I purchased cannot be found? Is it possible to post them?
If this happens, the DFS (Duty Free Store) will refund the purchase amount to you according to the valid documents.
What should I do if I finish the purchase but I want to return when picking up the goods at the airport?
You are required to fill out the return sheet at the service desk at the point of delivery.
How to pick up the goods if the shopping receipt or bill of loading is lost?
Please show the valid ID you used during your shopping time to the service desk of airport delivery.
Will the tax allowance of 5, 000 yuan be applicable to just an item that is worth more than 5,000 yuan?
If buying the goods which is worth more than 5,000 yuan, the consumer shall be levied the postal tax in full payment.
What shall I do if I purchase one more product when the goods I purchased have approached 5,000 yuan?
When you use your card to pay for your purchases, the billing system will automatically warn you whether your purchase is beyond the limit.
Does the tax-free store share the same source of goods as that of the taxed market?
The goods being sold in the tax-free store share the same purchasing place with those being sold in the overseas' tax-free market.
How do the foreign countries practice offshore duty-free policies?
The offshore duty-free policy is not a common international practice. Only a very small number of countries and regions have implemented it.