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"The call was made by a representative of the gunmen who informed the family that victims are safe," he said, adding that no demand had been made by the abductors as far as he knew.
Mohammad said the police was making an investigation, and all security departments in Esscom had discussed the positioning of their vessels and boats in Semporna waters.
"The military, Malaysian Maritime Enforcement Agency, and the marine police have managed to restructure the position of their assets taking into account the passage commonly used by kidnappers and new routes that have been identified," he added.