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US 911 call centers facing widespread staffing shortages

chinadaily.com.cn | Updated: 2023-07-26 09:18

Many 911 emergency call centers in the US are understaffed due to heavy workloads and low pay, according to a new survey released Tuesday by the National Emergency Number Association. The shortage could deplete the remaining staff at 911 call centers, cutting additional services or making callers wait longer.

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