useful numbers
name | number |
inquiry | 96990 |
pudong airport | |
luggage storage | t1:68346324 |
t2:68340076 | |
lost&found | t1:68346324 |
t2:68340417 | |
hongqiao airport | |
luggage storage | t1:22344553 |
t2:22381085 | |
lost&found | t1:22344553 |
t2:22381086 |
home >> Introductions
Luggage Service
A. Limitation on Carry-On Luggage:
Domestic flights: two pieces of carry-on luggage are allowed for passengers in First Class, and one in Business Class or Economy Class. The size of each luggage should be within 20 x 40 x 55cm. Total weight of carry-on luggage should be under 5kg.
International flights: the size of each luggage should be within 20 x 40 x 55cm. Total weight of carry-on luggage should be within 7kg. (Be aware that some airlines may have their own size or weight restrictions.)
B. Free Check-In Luggage
Domestic flights: First Class - 40kg; Business Class - 30kg; Economy Class - 20kg. None for infants. (Be aware that some airlines may have their own size or weight restrictions)
International flights: there are two measurements for the free check-in luggage for international flights, by weight and by piece.
(1)Free Baggage Allowance (WEIGHT SYSTEM)
Application Scope: most airlines, except for piece system airlines in the United States, Canada, Mexico, Brazil and Chile.
The free baggage allowance for passengers who hold adult or children tickets is:
First Class: 40kg; Business Class: 30kg; Tourist Class: 20kg
A baby without a seat has a free baggage allowance of 10kg. A baby cradle and a foldable baby pram are free of charge.
The handicapped passenger may take a foldable wheelchair, a pair of crutches and prosthesis instruments free of charge.
(2)Free Baggage Allowance (PIECE SYSTEM)
Application Scope: the airlines in the Americas, such as the United States, Canada, Mexico, Brazil, Chile etc. Airlines in Asia, Russia, the Caribbean, Central and South America, and French Polynesia are not included.
The free baggage allowance for passengers who hold adult ticket or children tickets is:
—For First and Business Class: two pieces of baggage are allowed per passenger. Each piece of carry-on baggage must not exceed the maximum dimensions of 158cm (the sum of three sides) and the weight must not exceed 32kg
—For Economy Class: two pieces of baggage are allowed per passenger. Each piece of carry-on baggage must not exceed the maximum dimensions of 158cm (sum of three sides). For two pieces, the sum of three sides must not exceed 273cm. The weight must not exceed 23kg.
A baby whose ticket price is 10% of an adult ticket is allowed to carry on one baggage of 23kg free of charge, if the maximum dimensions (sum of three sides) do not exceed 115cm. A portable and foldable baby carriage or baby stroller is allowed free of charge.
The dimensions of the following special goods must be regarded as carry-on baggage no more than 158cm (62 inches) (sum of three sides). Their weight shall be handled upon the above provisions:
—A sleeping bag or a bivouac kitbag;
—A super large canvas bag/ leather bag/backpack;
—A set of ski equipment: a set means skis, ski poles and ski boots, or skis and ski boots;
—A standard golf bag;
—A duffle bag (a big round canvas bag);
—A bike which has been packed as requested (non-motor single-seat travel bike or racing bike) with the handlebar fixed on one side and the foot pedals uninstalled;
—A pair of standard aquaplanes or disorder aquaplanes;
—A set of fishing equipment which has been packed as requested: no more than 2 fishing poles, a fishing reel, a pair of brail, a pair of fishing shoes and a spare fishing gear box;
—Sports guns mean a rifle box that contains no more than 2 rifles, no more than 5kg bullets, a shooting cushion, a muffler and small rifle appliances; or two shotguns which have been put in two shotgun boxes; or a pistol box containing no more than 5 pistols, no more than 5kg bullets, a muffler, a telescope for pistol shooting and small rifle appliances;
—A portable instrument no more than 100cm (39inches).
(As each airline has different restrictions on carry-on baggage, passengers must comply with the regulations of the airline.)
Fellow passengers: if two passengers or more than two passengers who are on the same flight to the same destination, their carry-on baggage is checked at the same time and the same place, the free baggage allowance can be calculated as the sum of their standard ticket class.
(As each airline has different restrictions on carry-on baggage, passengers must comply with the regulations of the airline.)
C. Fee for Overweight Luggage
Passengers should pay for overweight luggage.
Domestic flights: 1.5%×ticket price of Economy Class per kilogram. Unit: RMB
International flights: depend on the measurements of luggage, by weight or by piece
(1) Overweight Baggage Charge By Weight
Overweight baggage shall be calculated per kilogram according to the weight exceeding the free baggage allowance. If it is no more than 1 kg, it shall be regarded as 1kg. The charge for every additional kilogram shall be referred to as the overweight baggage charge rate, which shall be calculated as follows: 1.5% of applicative maximum single-route direct common economy class ticket for adults on the issuing date of the checked baggage. The overweight baggage shall be calculated in RMB as follows: the overweight baggage charge rate*overweight. The result shall be accurate to the unit digit.
Special Provisions on Overweight Baggage Charge:
For skiing/water-skiing equipment, each set of skiing equipment shall include a pair of sleds, a pair of poles and a pair of skiing boots; each set of water-skiing equipment shall include a pair of standard water-ski instruments or a pair of slalom instruments. If the skiing/water-skiing equipment are regarded as the overweight baggage, then the charge shall be 3kg/set. Each passenger is allowed to carry one set of skiing/water-skiing equipment free of charge. Any extra piece shall be calculated based on the overweight baggage charge.
(2) Overweight Baggage Charge By Piece
The free carry-on baggage allowance by piece is mainly applicable to China-America, China-Canada and other routes. The fixed overweight baggage charge rate shall be calculated by the extra piece, overweight or oversize. If a passenger’s free baggage allowance can be calculated either by the piece or weight during the whole route, the final charge shall be determined by the dwell time of midway transfer. The passenger may choose the piece system if he/she is on a round voyage in America or Canada, and the involuntary overnight is within three districts, or he/she has a transfer within three districts and is going to transfer to the next earliest flight within 48 hours. The overweight baggage by piece fee shall be calculated according to the standard rate, which varies from different destination and place. Travelers may ask the carrier for the appropriate standard rate. The calculation is as follows: a. Extra Piece:
A standard rate of extra piece charge shall be calculated per piece of checked baggage (the weight must not exceed 23kg).
b. Oversize:
A standard rate of extra piece charge shall be calculated if the size of the checked baggage (the total linear dimensions) is between 158cm and 203cm. The checked baggage exceeding the dimension of 203cm (the total linear dimensions) cannot be checked-in without the approval of the carrier. Three standard rates of extra piece charges shall be charged if it is approved.
c. Overweight:
Three standard extra piece rates for checked baggage shall be charged if the weight ranges from 23kg to 45kg. A standard rate shall be charged additionally for each extra 10kg of checked baggage exceeding 45kg. Checked baggage exceeding 50kg cannot be checked in without the approval of the carrier.
d. Mixed Calculation:
If the checked baggage is regarded as the mixing of the above three conditions, then the standard rate for an extra piece, oversized and overweight shall be calculated respectively, and the final fee shall be the sum of those three.
(As each airline has different restrictions on carry-on baggage, passengers must comply with the regulations of the airline.)