useful numbers

name number
inquiry 96990
pudong airport
luggage storage t1:68346324
t2:68340076
lost&found t1:68346324
t2:68340417
hongqiao airport
luggage storage t1:22344553
t2:22381085
lost&found t1:22344553
t2:22381086

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Notice for the Spring Festival period

The passenger flow during the Spring Festival period will be higher than normal. Passengers please arrive at the airport in advance and confirm flight number and terminals ahead of arrival. For detailed information, please dial the service hotline 96990 or check the website at www.shairport.com.

Passengers should confirm their flight information in advance if encountering extreme weather such as snow, fog and ice that may affect airport operations in Shanghai or their destination. It is highly recommended that passengers check the airports or major airlines' websites or hotlines. Here are the common hotlines: China Eastern: 95530, Air China: 95583, China Southern: 95539, Chunqiu Airlines: 95524 and Juneyao Airlines: 95520.

All passengers please comply with rules regarding liquid and fire safety. All passengers are not allowed to take flammable and explosive materials in their luggage. The volume of any single liquid in a single piece of carry-on luggage cannot exceed 100ml, and the total liquid in a single piece of luggage cannot exceed 1,000ml.