Digital Intelligence Brain selected for national AI case collection

Moreover, the overdue payment management agent has shortened the arrears-handling cycle from approximately two months to one week by consolidating previously fragmented procedures into a unified workflow, Ye said.

The customer complaint handling agent achieves an AI-based classification accuracy rate of more than 90 percent, supporting faster and more consistent complaint processing. And the electricity-use inspection agent analyzes approximately 10,000 data records to identify customers with a high risk of irregular electricity use, enabling more targeted inspections.

Through the coordinated operation of these five agents, CGE is moving from reactive problem-solving toward more predictive and intelligent grid management. The project provides a practical example of China–Chile cooperation in smart energy, Ye added.

State Grid Zhejiang said it has continued to strengthen its core technological capabilities, expand the use of AI across energy-related scenarios, and enhance the international reach of China’s smart energy solutions through overseas cooperation.

Going forward, the company will continue to improve its multi-agent collaborative architecture, deepen the implementation of the "AI+" campaign, and expand the scope of AI applications across the smart energy sector.

Building on the experience gained from the CGE project, State Grid Zhejiang said it will support the high-quality development of the Belt and Road Initiative, promote more replicable and scalable digital energy solutions internationally, and bring the benefits of smart energy technologies to more communities and households around the world.